Last updated: 14-7-2026

At Truckmanx, we value transparency and fairness. This policy reflects our current return, refund, and cancellation practices while ensuring a smooth experience for our customers.

1. Return Period

Customers may request a return within [30] calendar days from the date of delivery. To be eligible for a return, items must:

  • Be in original, unused condition (not installed, mounted, wired, cut, machined, or altered).
  • Show no signs of wear, road use, fluid contact, or damage.
  • Be returned with all original packaging, hardware, accessories, manuals, and documentation where reasonably possible.
  • Include a valid core where applicable (see Section 2 below).

These conditions help us verify part integrity and process returns efficiently. Parts that show evidence of installation attempts, use, or damage may be refused or subject to a reduced refund.

2. Core Charges

Certain parts (such as [alternators, starters, turbochargers, injectors, or remanufactured components]) are sold with a refundable core charge. To receive your core refund:

  • The old/used core must be returned within [30] days of purchase.
  • The core must be the same part number/type as the item purchased and free of additional damage beyond normal wear.
  • Core refunds are issued separately from the product refund once the returned core has been inspected.

Cores that are damaged, incomplete, or of a different type may result in a reduced or denied core refund.

3. Non-Returnable Items

The following items are non-returnable:

  • Electrical components, sensors, or wiring harnesses that have been installed or had packaging opened, due to inability to verify non-use.
  • Special-order, custom, or made-to-order parts (e.g., custom fabrication, painted, or drop-shipped-to-spec items).
  • Sale, clearance, or closeout items.
  • Products marked as non-returnable on the product page.
  • Fluids, chemicals, filters, and other items removed from sealed packaging, for safety and hygiene reasons.

Any such restrictions are clearly displayed on the product page before purchase to ensure transparency.

4. Fitment & Compatibility

Customers are responsible for verifying that a part is compatible with their specific truck make, model, year, engine, and configuration (e.g., by VIN or part number) prior to purchase or installation. If you are unsure about fitment, please contact us before ordering. Returns due to customer-selected incorrect fitment are subject to the standard return process and restocking fee outlined below; returns due to a fitment error caused by Truckmanx (e.g., incorrect listing) will not incur a restocking fee and will include return shipping coverage.

5. Return Process

To initiate a return:

  1. Email our Customer Support team at [info@truckmanx.com] with your order number, the part(s) you wish to return, and the reason for return.
  2. Once approved, you will receive return instructions and a Return Authorization Number (RAN). Returns sent without a RAN may be delayed or refused.
  3. Pack the item securely, including all original packaging, hardware, and (if applicable) the core, and ship it to the address provided in your return instructions.
  4. Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrectly shipped by Truckmanx.

We strongly recommend using a trackable, insured shipping service, especially for heavy or high-value parts. Truckmanx is not responsible for lost or damaged return shipments.

6. Restocking Fee

A [15]% restocking fee applies to:

  • All approved returns of non-defective items.
  • Order cancellations after the allowed free-cancellation period (see Section 7).

This fee covers inspection, testing, repackaging, and administrative costs, and will be deducted from the refund amount. The restocking fee does not apply to returns resulting from a Truckmanx error (wrong item shipped, defective item, or damaged on arrival).

7. Order Cancellations

  • Orders cancelled within [24] hours of purchase are eligible for free cancellation, provided the order has not already been processed or sourced from a vendor.
  • After [24] hours, or if the order has been processed, prepared for shipment, or specially sourced from a vendor, a [15]% restocking fee applies.
  • Orders that have already shipped cannot be cancelled and must follow the return process once delivered.
  • Freight/LTL orders that have been scheduled for pickup by a carrier may not be eligible for cancellation once dispatch has been arranged.

8. Refunds

Once returned items (and cores, where applicable) are received and inspected:

  • Approved refunds are issued to the original payment method within [5–10] business days.
  • Original shipping charges are non-refundable, unless the return is due to our error.
  • Restocking fees, core deductions, or damage deductions, if applicable, are subtracted from the refund total.
  • You will receive an email confirmation once your refund has been processed.

If a return does not meet the eligibility criteria in this policy, the item will be returned to the customer at their expense, or held pending further instructions.

9. Warranty Claims

Many parts sold by Truckmanx are covered by a manufacturer's warranty rather than a Truckmanx warranty. If you believe a part is defective:

  • Contact us at [info@truckmanx.com] with your order number, a description of the issue, and supporting photos/video where possible.
  • We will help determine whether the issue is covered under a manufacturer warranty and assist in coordinating the claim, repair, or replacement.
  • Warranty claims are separate from the standard return window and may have different timeframes and conditions set by the manufacturer.

10. Damaged or Incorrect Shipments

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within [48] hours of delivery at [info@truckmanx.com] with your order number and photos of the item and packaging. We will arrange a replacement, refund, or exchange at no additional cost to you, including covering return shipping in these cases.

Contact Us

If you have any questions regarding returns, refunds, cores, or warranty claims, please contact us at:

Email: [info@truckmanx.com] Phone: 438-488-4082

We are always happy to assist.