How do I know a part will fit my truck?
Every part listed is verified against manufacturer specs for the make, model, and year you select. If you're unsure, provide your VIN or truck details to our team before ordering, and we'll confirm fitment for you.
Do you sell genuine/OEM parts, or aftermarket too?
We're an authorized dealer for genuine, manufacturer-sourced parts, and we also offer quality aftermarket options, giving you the flexibility to choose based on your budget and preference. Every part, genuine or aftermarket, is verified before listing.
What if I order the wrong part?
Contact us as soon as possible. If the item is unused and uninstalled, it's eligible for return within 30 days (return shipping applies; see our Returns policy below).
Can I get help identifying a part before I buy?
Yes, our team can help confirm the correct part number based on your truck's make, model, year, and VIN. Reach out before placing your order if you're not sure.
Where do you ship?
We ship across Canada.
How long does shipping take?
Orders are processed within 3–4 business days. After dispatch, Standard delivery takes 5–6 business days, and Express takes 3–4 business days.
Why do some parts ship by freight?
Large or heavy items like engines, transmissions, axles, and other bulky components ship via palletized freight rather than standard courier. Freight delivery may require a loading dock, forklift, or liftgate at the delivery address.
Are there extra fees for freight delivery?
Possibly, depending on weight, dimensions, and delivery location. Any additional freight charges are confirmed with you after order approval, before your order ships.
Can I track my order?
Yes, tracking information is emailed to you once your order leaves the warehouse.
What's your return policy?
Returns are accepted within 30 days for items that are unused, uninstalled, and in original packaging with all hardware included.
Who pays for return shipping?
If the item is defective, damaged in transit, or shipped in error, we cover return shipping. If you ordered the wrong part or changed your mind, return shipping is the customer's responsibility.
How long do refunds take?
Refunds are issued within 5–10 business days after we receive and inspect the returned item.
Do you accept returns on installed or used parts?
No. Parts that show signs of installation or use are not eligible for return, as this affects resale and safety verification.
What about core charges?
If your part includes a core charge, the old core must be returned in rebuildable condition to receive core credit.
Are your parts covered under warranty?
Yes, genuine parts are backed by manufacturer warranty against defects. Warranty terms vary by manufacturer and part — check the product page or contact us for specifics.
What do I do if a part is defective?
Contact our support team with your order number and a description of the issue. We'll guide you through the warranty claim or replacement process.
Is your pricing transparent?
Yes, the price shown is the price you pay. There are no hidden fees; any freight surcharges for large items are confirmed with you upfront before shipping.
What payment methods do you accept?
Visa, Mastercard, PayPal, Google Pay, Apple Pay, and Shop Pay.
How can I contact support?
You can reach us by email or phone, Monday–Friday, 9AM–6PM. Email: info@truckmanx.com | Phone: 438-488-4082
Can I get help choosing parts for fleet or bulk orders? Yes, contact our team directly for fleet and bulk pricing support.
